Privacy Policy

This Privacy Policy outlines how Rama, operating in Canada, collects, uses, shares, and protects personal data in compliance with applicable data protection and gambling regulatory standards, specifically under the regulations of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario, and the Ontario Lottery and Gaming Corporation (OLG) for land-based operations.

1. Data Collection

Rama collects various categories of personal data to provide services effectively and ensure compliance with legal obligations. The types of data collected include:

• Registration data: This includes personal information such as name, address, date of birth, and contact information provided during account registration.
• Payment details: This encompasses information necessary for processing transactions, such as credit card numbers, bank account details, and payment method identifiers.
• Technical logs: Data such as IP addresses, browser types, device information, and cookies are collected to enhance user experience and improve service functionality.

2. Purpose of Data Usage

The data collected by Rama is utilized for several essential purposes, including but not limited to:

• Account management: Data is used to create and manage user accounts, including authentication and authorization processes.
• Marketing communication: Users may receive promotional materials, updates, and information about new features and services, provided they have opted in to receive such communications.
• Anti-fraud checks: Data is employed to identify and prevent fraudulent activities and ensure the integrity of transactions.
• Anti-Money Laundering (AML) compliance: Rama adheres to legal requirements to prevent money laundering and the financing of terrorism, necessitating the collection and processing of user data.
• Know Your Customer (KYC) procedures: To verify the identity of users, Rama collects data as part of its commitment to responsible gambling and regulatory compliance.

3. Data Sharing

Rama may share personal data with third parties in specific situations, including:

• Payment providers: To facilitate financial transactions, personal data may be shared with authorized payment processors and financial institutions.
• Verification partners: Rama works with third-party services for identity verification and fraud prevention, which may require access to certain user data.
• Regulatory authorities: In compliance with legal obligations, Rama may disclose personal data to government or regulatory bodies as required by law.

4. User Rights

Users have several rights concerning their personal data, which include:

• Right to access: Users may request access to the personal data held by Rama, enabling them to understand what information is collected and how it is used.
• Right to deletion: Users can request the deletion of their personal data, subject to specific legal exceptions and retention requirements.
• Right to restrict processing: Users may request that the processing of their personal data be restricted under certain circumstances, such as when they contest the accuracy of the data.

5. Cookie Policy

Cookies are small text files stored on a user’s device to enhance the functionality and performance of the Rama platform. The types of cookies used include:

• Essential cookies: These are necessary for the operation of the platform, enabling basic functions such as security and account access.
• Analytical cookies: These cookies collect information about how users interact with the platform, allowing Rama to analyze performance and improve user experience.

Users can manage their cookie preferences through their browser settings. However, disabling cookies may impact the functionality of the platform.

6. Data Security

Rama takes data security seriously and implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Measures include:

• Encryption of sensitive data during transmission and storage.
• Regular security assessments and audits to identify vulnerabilities.
• Restricted access to personal data to authorized personnel only.

7. Data Retention

Rama retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

8. Changes to the Privacy Policy

Rama reserves the right to amend this Privacy Policy at any time. Users will be notified of significant changes through appropriate channels, such as a notice on the platform or via email. Continued use of the services after such changes constitutes acceptance of the revised policy.

9. Contact Information

For inquiries related to this Privacy Policy or to exercise any of the user rights mentioned above, users can contact the support team through the customer service channels available on the Rama platform.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Canada.

11. Conclusion

This Privacy Policy reflects Rama’s commitment to safeguarding user privacy and ensuring compliance with all applicable regulations. Users are encouraged to regularly review this policy to stay informed about how their personal data is being managed.